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All the information you give us will be kept confidential within our organisation unless:

  • You give us permission to share information.
  • The information is requested by a court of law.
  • There is serious risk of harm to another person, for example, a serious crime being committed such as terrorism, fraud, or a child protection concern.
  • There is serious risk of harm to yourself, for example, a plan to take your own life.

To ensure good practice, all our counsellors have regular management and clinical supervision where they discuss their counselling work on an anonymous basis. Safeline keep counselling notes of each counselling session, these are kept securely for a minimum of 7 years and these notes are kept separately from personally identifying information.

Our confidentiality policy can be found here.

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