We provide a dedicated helpline service for adults and children resident in Warwickshire who have been affected by sexual abuse and rape either recently or historically.
We support survivors and those around them such as friends and family who may also be impacted by sexual trauma.
We understand how difficult it can be sometimes to talk about your experiences or to know how to find the words and to seek support. Our team of friendly professional staff are trained to work with survivors and will give you the space you need to go at your pace when you feel ready to talk. We offer one call a week for up to 45 minutes and provide emotional support, guidance and information and can also help you find other services local to you.
If English is not your preferred language we can support you via Language Line which allows people to communicate across different languages in a matter of seconds through a three way phone call with an interpreter
Please note, we are not a crisis service so if you need immediate support please call Samaritans on 116123 or text SHOUT to 85258 (24/7 crisis text support).
Warwickshire Helpline 0808 800 5008
Please call our helpline during opening hours as we do not offer a call back service.
If you live outside of Warwickshire Rape Crisis England and Wales may be able to offer you support. Please see their website here.
Our opening times:
For opening hours please see our contact us page.
Using our service
If you are interested in accessing one of our services then it is important to us that you know what services are on offer, your rights and responsibilities, and that you have the chance to ask us any questions about the services before you decide to use them.
Privacy and Confidentiality
If you contact our helpline and prefer to remain anonymous, you can hide your phone number by dialing 141 before the helpline number. Please check with your network provider that this service is available with your mobile network. We do not audio record live calls.
We recommend that when you contact us you do so in a private place and at a time where you will not be overheard or interrupted.
All the personally identifying information you give us will be kept confidential within our organisation unless:
- You give us permission to share information,
- The information is requested by a court of law,
- There is serious risk of harm to another person, for example, a serious crime being committed such as terrorism, fraud, or a child protection concern.
- There is serious risk of harm to yourself, for example, a plan to take your own life.
During your contact with the service, we may ask you if you would be willing to share some personal information (such as your age) for the purpose of monitoring our service and for accessing funding.
If you make a first disclosure, we will talk with you at the time what that means and the data we may collect.
Further information can be found on our policies page.
Feedback about the service
If you would like to give feedback about your experience of our service you can do so anonymously via Survey Monkey by clicking his link: Helpline and Online Service Feedback.