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National Telephone and Online Counselling Service

We offer trauma-informed telephone and online counselling to individuals aged 16 years and over in England and Wales affected by childhood sexual abuse and to those who support them such as non-abusing family members.

Call us now

Safeline

01926 402 498

National Male Survivor
Helpline

0808 800 5005

Warwickshire & Coventry Survivors
Helpline

0808 800 5008

My therapist was kind, caring, attentive, compassionate, humorous when needed and appropriate, organised and always on time. I thought video therapy might not work for such challenging work but it really did…

Telephone and online counselling provide a different experience to face to face counselling and there are many advantages to telephone and online counselling such as accessibility, cost, time, and location but there are also some risks that you need to be aware of:

  •  It is important that your computer/tablet/phone that you are using for counselling allows for you to be in a safe and private environment so that our work together remains confidential.
  •  If you are feeling suicidal or in extreme distress, then telephone or online counselling is not recommended.  If you need urgent help and are in crisis now, please call Samaritans for free on 116123,  text Shout to 85258 or call emergency services on 999.

If you decide to have telephone or online counselling with us, we will send you all the information you need to get started and we will guide you through the set-up process.

You will need:

To have a private and confidential space for your sessions.

To be a confident computer user for online therapy.

To have good reading and typing skills (for using email or instant messaging therapy).

Internet access on a computer that you can use privately for the duration of your session.

A headset (if you are having telephone or video sessions).

A webcam (if you are having video sessions).

Specially Trained to Help

All of our staff are qualified counsellors/psychotherapists who have undertaken additional training to work remotely via telephone and online as well as accredited training in working with survivors of sexual abuse. Our team are members of professional bodies such as the British Association for Counselling and Psychotherapy (BACP) or equivalent and abide by their ethical framework.

If you would like further information on staff training or qualifications please get in touch.

To find out more please contact us

“I could not recommend Safeline more highly.”
My experience from my initial contact to the end of therapy has been incredible. I have really found it life changing and I don’t use that phrase lightly.

Having worked in mental health and therapy services professionally myself for over a decade and having accessed some previous therapy personally, I haven’t encountered another service that has been as good as Safeline.

The admin staff have always been kind, listened and responded really quickly with enquiries. My therapist has been absolutely brilliant. I have never felt so safe, heard and seen before.

 

 

 

My therapist was kind, caring, attentive, compassionate, humorous when needed and appropriate, organised and always on time. I thought video therapy might not work for such challenging work but it really did

I feel I must let you know that your counsellor XX is amazing. Throughout the weeks XX has made me feel safe enough to trust them in our sessions. Trust is a big issue for me, I don’t trust people. XX has had a big impact on my life. I know they are a a trained counsellor & it’s their job, but it’s more than that. It’s what is inside a person & what comes out of them, you can’t work with vulnerable people at their lowest peak without having compassion, empathy, sensitivity & understanding. XX has all these qualities & many more.

 

The counselling I’ve had with XXX for the past year has truly changed my life. I was able to talk through so many different things that had been on my mind for years and the positive impact the counselling has had is hard to put into words. I no longer suffer debilitating panic attacks and can calm myself down and deal with problems so much better than I could a year ago. I am a happier person, my entire outlook on myself and my life has changed for the better, and my personal relationships have improved massively. My confidence and trust in myself has changed dramatically and I can’t thank XXX and Safeline enough.

I was in a very dark place when I started therapy and am leaving feeling like a different person, with a new job to start and the next positive chapter of my life ahead.

Was happy in the way Safeline dealt with me from start (assessment) and the way my counsellor was very professional. I have learned a lot about making boundaries and some coping techniques that I did not until I came to Safeline

Confidentiality and Data Protection

All information you give us will be kept confidential within our organisation unless your consent is given to share it or there are concerns about serious risk of harm. Learn more about our Confidentiality and Data Protection policies below.

Confidentiality and Data Protection

Confidentiality and Data Protection