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Board of Trustees

Our Board of Trustees are all volunteers drawn from a cross-section of different backgrounds and chosen for their skill sets to support Safeline and provide diversity of experience. 

They are responsible for appointing the Chief Executive Officer and ensuring sound management of the professional, ethical, legal, and financial affairs of the Charity.  Working in partnership with the executive team and staff, they set the direction, agree the vision, determine the strategies and policies to fulfil the vision, monitor progress and ensure the outcomes are consistent with the overall strategy. 

The Board includes a former service user who ensures the people we support are represented in a clear and visible way and are involved in our work at a strategic level. 

Trustees are appointed at the Annual General Meeting, they serve a four-year term and are eligible for re-election. 

Strategic Plan

Financial and Operational Goals

As part of Safeline’s Strategic Plan, the Board of Trustees have agreed a set of financial and operational goals that will drive Safeline’s activities over the next 12-months. These are constantly reviewed and updated based on client feedback/input, learnings from our practice, new insights from research/needs assessments etc.

Anyone wanting to engage in the review process should email us using our contact form at

Financial and Operational goals 2023/24

  • Generate increased sustainable income from a diverse range of sources to sustain/develop support for more victims/survivors.
  • Protect and support 30,000 people affected by/or are at risk from sexual violence.
  • Deliver effective outcomes for everyone we support.
  • Ensure equitable access and equitable outcomes for all service users.
  • Effectively engage, develop, motivate, and retain our staff and volunteers to help deliver our aims and objectives.
  • Further develop our services, ‘under one roof’, to cater for all the needs of survivors at whichever stage of the recovery process.
  • Further expand our Prevention and Early Intervention services to reduce the prevalence of sexual violence or intervene early to minimise its impact.
  • Build a strong, positive brand reputation that helps position Safeline as a leader in its field and builds loyalty amongst our users and supporters.

Annual reports

As part of our commitment to be transparent, you can read and download our signed financial accounts. 

Financial Year 2014-2015

Financial Year 2015-2016

Financial Year 2016-2017

Financial Year 2017-2018

Financial Year 2018-2019

Financial Year 2019-2020

Financial Year 2020-2021

Financial Year 2021-2022

Policies and Procedures

All Safeline staff and volunteers adhere to strict policies and procedures to ensure the safety, consistency, and confidentiality of our service. We have compiled a collection of policies that we believe are most relevant for service users and others to read and download. Our cookie privacy policy is available to read here

Regulatory and Ethical Compliance

Safeline works in accordance with the British Association for Counselling and Psychotherapy (BACP) Ethical Framework guidelines

Quality Standards

Safeline is committed to pursuing Quality Standards for all of its services because we want users to have confidence in the support they are accessing.

We pursue independently accredited quality standards because they provide external, impartial verification from professionals about the quality of our services. Safeline’s counselling, ISVA and Helpline and Online Support services currently have three independently accredited quality kite marks:  

  • Quality Standards for Services Supporting Male Victims / Survivors
  • Helplines Quality standard
  • Quality Standards for Independent Sexual Violence Adviser (ISVA) Services

Need Help or Support?

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