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National Telephone and Online Counselling Service

Free trauma-informed telephone and online counselling in England & Wales for people affected by childhood sexual abuse.

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Safeline

01926 402 498

National Male Survivor
Helpline

0808 800 5005

I could not recommend Safeline more highly.

My experience from my initial contact to the end of therapy has been incredible. I have really found it life changing and I don’t use that phrase lightly.

Having worked in mental health and therapy services professionally myself for over a decade and having accessed some previous therapy personally, I haven’t encountered another service that has been as good as Safeline.

The admin staff have always been kind, listened and responded really quickly with enquiries. My therapist has been absolutely brilliant. I have never felt so safe, heard and seen before.

You will need:

To have a private and confidential space for your sessions.

To be a confident computer user for online therapy.

To have good reading and typing skills (for using email or instant messaging therapy).

Internet access on a computer that you can use privately for the duration of your session.

A headset or earphones (if you are having telephone or video sessions).

For extra privacy.

A webcam (if you are having video sessions).

Most modern laptops/phones have them built in.

trauma specialist counselling via computer video link

Telephone and online counselling offers a different experience from face-to-face sessions.
It does come with many benefits including easier access to support, lower costs, and more flexibility with time and the comfort of being in a familiar environment.

At the same time, it’s important to be aware of some potential risks too, which we explain below:

  • To protect your privacy and confidentiality, it is important that your computer/tablet/phone that you are using for counselling is in a safe and private environment so that our work together remains confidential and is unlikely to be overheard.
  •  If you are feeling suicidal or in extreme distress, then telephone or online counselling is not recommended.  If you are struggling in this way, you are not alone, and there is immediate help available.  You may wish to:
    • Call Samaritans for free on 116123;
    • Text,  Shout to 85258
    • or call emergency services on 999.

If you decide that telephone or online counselling feels right for you, we will support you every step of the way.  We’ll provide clear guidance and information to help you get set up so you can access your sessions as comfortably as possible.

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Specially Trained to Help

All of our staff are qualified counsellors/psychotherapists who have undertaken additional training to work remotely via telephone and online as well as accredited training in working with survivors of sexual abuse. Our team are members of professional bodies such as the British Association for Counselling and Psychotherapy (BACP) or equivalent and abide by their ethical framework.

If you would like further information on staff training or qualifications please get in touch.

To find out more please contact us

My therapist was kind, caring, attentive, compassionate, humorous when needed and appropriate, organised and always on time. I thought video therapy might not work for such challenging work but it really did…

 

 

My therapist was kind, caring, attentive, compassionate, humorous when needed and appropriate, organised and always on time. I thought video therapy might not work for such challenging work but it really did.

I feel I must let you know that your counsellor XX is amazing. Throughout the weeks XX has made me feel safe enough to trust them in our sessions. Trust is a big issue for me, I don’t trust people. XX has had a big impact on my life. I know they are a a trained counsellor & it’s their job, but it’s more than that. It’s what is inside a person & what comes out of them, you can’t work with vulnerable people at their lowest peak without having compassion, empathy, sensitivity & understanding. XX has all these qualities & many more.

 

The counselling I’ve had with XXX for the past year has truly changed my life. I was able to talk through so many different things that had been on my mind for years and the positive impact the counselling has had is hard to put into words. I no longer suffer debilitating panic attacks and can calm myself down and deal with problems so much better than I could a year ago. I am a happier person, my entire outlook on myself and my life has changed for the better, and my personal relationships have improved massively. My confidence and trust in myself has changed dramatically and I can’t thank XXX and Safeline enough.

I was in a very dark place when I started therapy and am leaving feeling like a different person, with a new job to start and the next positive chapter of my life ahead.

Was happy in the way Safeline dealt with me from start (assessment) and the way my counsellor was very professional. I have learned a lot about making boundaries and some coping techniques that I did not until I came to Safeline

Confidentiality and Data Protection

All information you give us will be kept confidential within our organisation unless your consent is given to share it or there are concerns about serious risk of harm. Learn more about our Confidentiality and Data Protection policies below.

Confidentiality and Data Protection

Confidentiality and Data Protection

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