Safeline provide a dedicated helpline service for adult and child survivors of sexual abuse who are living in Warwickshire & Coventry.
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We understand how difficult it is sometimes to talk about your experiences. Or even to know how to find the words and to seek support. Our team of friendly professional staff are trained to work with survivors and will give you the space to go at your own pace.
We offer one call a week for up to 45 minutes and provide emotional support, guidance and information. Furthermore, we can also help you find other services local to you.
Please call our helpline during opening hours as we do not offer a call back service.
Mon-Fri: 9am-5pm
What if English is not my preferred language?
If English is not your preferred language we can support you via Language Line which allows people to communicate across different languages in a matter of seconds through a three way phone call with an interpreter.
If you want to read or hear this website in a language other than English, please click on the Accessibility Button at the top.
Can I choose the gender of who I’m speaking to?
Our helpline services are delivered by male and female individuals. If you reach a call handler and you would prefer to speak to a call handler of the alternate gender, if there is one available we can transfer you. If in the event an alternative call handler is not available we welcome you to call back at another time, or, if you feel comfortable to continue the call with the current call handler, you are welcome to do so.
Can I call if I’m in crisis or need immediate help?
Safeline is not a crisis service. If you feel you are in a crisis and need immediate help, please call the emergency services on 999, or speak to your GP. You can also contact:
Please be respectful to the members of our team during your contact with Safeline.
Our teams work hard to support people affected by sexual abuse and those assisting them. We have a zero tolerance policy for inappropriate and abusive callers who contact us via text, live chat or email. These callers may demonstrate any of the behaviours below:
(Please note this list is not exhaustive and serves as examples only.)
Any abuse towards staff or refusal to co-operate with any reasonable request from Safeline staff will not be tolerated. You will be politely asked to end your contact. Safeline services will be withheld from individuals who are deemed to be misusing the services in any way or who are abusive to staff. Concerns will be raised, monitored and escalated appropriately.
